Right of Withdrawal & Return Policy

You have the right to cancel the contract within 30 days without giving any reason. The withdrawal period expires 30 days after the day you, or a third party designated by you (other than the carrier), physically take possession of the product.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract via an unequivocal statement (for example, in writing, by post or email). You can use the model withdrawal form for this purpose, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Return Conditions

• The product must be registered for return within 30 days of receipt.
• After registration, you have 7 more days to send the product back.
• Products must be returned in their original packaging and in their original condition.
• The full packaging contents must be included.
• The product must not be damaged or visibly used.

How can I return my order?

1. Send an email to support@dreaver.com within 30 days of receiving your order, with your order number and the product you wish to return.
2. Complete the return form you will receive from us, print it out, and include it with your return shipment.
3. Send the package back to the following address within 30 days of registration:

Our return address
Maestromail [Dreaver]
Oude graaf 11
6002 NL
Weert

4. Keep your shipping receipt until we process your return.
5. Once we receive and approve the return, you will receive a confirmation email, and we will refund the full purchase amount to your account within a few business days. If you return only part of your order, shipping costs will not be refunded.

Frequently Asked Questions

What are the return costs?

Returning within 30 days is free of charge.

Can I exchange my order?

If you want to exchange a product, please return the unwanted product and place a new order for the desired product. Once we receive the returned product in good condition, we will refund your purchase amount.

Where can I find my order number?

Your order number is in the confirmation email you received after placing your order.

How long will it take to get my refund?

We aim to process returns within 7 days. Once your return is approved, you will receive a confirmation, and the purchase amount will be refunded to your account within a few business days.

I returned my order but haven’t received my refund yet. What should I do?

If you have not received your refund after 7 days, please contact us at support@dreaver.com, so we can check on this for you.

If you have any questions about returns, feel free to contact us. We are happy to help!